How to Handle Difficult People

The picture in words

Seven numbered tips circle a drawing of a stressed man: broaden your view, seek support, act rather than react, show empathy, set boundaries, understand the behaviour, and stay positive. Points under the tips include calling in a mediator, separating the behaviour from the person, and enforcing consequences.

Emotional intelligence is the secret to doing this right:

77% of workers say dealing with
challenging team members lowers
their morale.
(Source: Forbes)

These interactions make it tough to:

• Concentrate
• Get answers
• Resolve issues
• Maintain a positive culture

But there are ways to manage these situations effectively.

First,

• Take a step back and understand their behavior.

Look deeper into their motivations.

And remember, you're not alone.

• Seek input from teammates.

Sometimes, others can offer a fresh perspective.

When things heat up,

• Don't react in anger.

Keep your emotions under control.

Instead,

• Establish clear boundaries.

Communicate what behavior
is acceptable and what isn't.

Also,

• Try to see things from their perspective.

Understand their viewpoint, even if you disagree.

Above all,

• Stay focused on the positive.

Look for solutions rather than dwelling on the problem.

Effective communication can reduce tensions
and create a healthier work environment.

Make this a priority.

---

Source: Justin Mecham on LinkedIn (shared via The Emotional Intelligence Network).